Eight mailboxes, so your message lands in the right place.
ShyPay is pre-launch and small. There is no phone line and no live chat, and we would rather say that than leave you waiting on one. Email reaches a person.
Contact addresses
General and early access
Anything that does not fit the boxes below, including merchant interest and early access questions.
hello@shypayments.comSupport
Trouble with the product. Once the app exists, support is reached from inside it, so we know it is you.
support@shypayments.comPrivacy
Questions about the privacy policy, or a request about data held about you.
privacy@shypayments.comAbuse
Suspected fraud, or use of ShyPay for something unlawful. See the compliance page.
abuse@shypayments.comPartners and providers
Provider onboarding, business verification and due diligence. Start with the partners page.
partners@shypayments.comYou may be talking to an automated assistant
Some replies to email sent to these addresses may be generated or drafted by an automated assistant rather than typed by a person. We will not use one to make a decision about you, and you can always ask for a person.
To reach a person directly, write to legal@shypayments.com, which is monitored by a person and is the correct address for legal notices, formal correspondence, and anything you want handled by a human being rather than a machine.
Impersonation warning
Nobody at ShyPay will ever contact you asking for a seed phrase, a private key, recovery material, or remote access to your device. Any message that does is fraud, however convincingly it is branded. If you receive one, forward it to security@shypayments.com.